Shipping policy

Shipping Policy

Last updated: May 2026

Thank you for shopping with The Glow Up Lab. We aim to deliver your order safely and efficiently throughout South Africa.

1. Shipping Provider

All orders are shipped using Aramex Store-to-Door courier services.

2. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends, public holidays, or during unforeseen operational disruptions.

3. Estimated Delivery Times

Estimated delivery time is 8–12 business days from the date your order is dispatched.

Delivery timelines are estimates only and may vary depending on:

  • Your location;
  • Courier operations;
  • Weather conditions;
  • Public holidays;
  • High-order volumes;
  • Factors outside of our reasonable control.

Business days exclude weekends and South African public holidays.

4. Delays

While The Glow Up Lab will make every reasonable effort to ensure timely delivery, we are not liable for delays caused by third-party couriers, force majeure events, customs processes, strikes, load shedding disruptions, weather conditions, or other circumstances beyond our reasonable control, to the extent permitted by South African law.

However, nothing in this policy excludes any rights that consumers may have under the Consumer Protection Act where applicable.

If a significant delay occurs, customers are encouraged to contact us so we can assist in tracking and resolving the issue with the courier.

5. Shipping Costs

All orders ship FREE across South Africa. No minimum order required.

The Glow Up Lab reserves the right to amend shipping fees or promotional shipping offers at any time without prior notice.

6. Delivery Information

Customers are responsible for ensuring that:

  • The shipping address provided is accurate and complete;
  • Someone is available to receive the parcel where applicable;
  • Contact details supplied are correct.

Orders are delivered within 8–12 business days. You will receive a confirmation email with tracking details once your order has been dispatched.

The Glow Up Lab will not be responsible for failed deliveries, losses, or additional charges resulting from incorrect customer information.

7. Risk & Ownership

Risk in the product passes to the customer upon delivery to the supplied address.

Ownership of goods remains with The Glow Up Lab until full payment has been received and cleared.

8. Lost or Damaged Parcels

If your parcel arrives damaged or appears lost in transit:

  • Contact The Glow Up Lab within 48 hours of delivery or expected delivery date;
  • Provide your order number and any supporting photos where applicable.

We may assist in lodging claims with the courier, but resolution timelines depend on the courier’s investigation procedures.